We're here for you!
Do you have questions about your order, our collection, or anything else?
Our customer service team is here to help. Fill out the contact form below or email us at info@marinayorkville.com
Customer Service Hours:
Monday – Friday | 9:00 – 20:00
Weekends | 10:00 – 16:00
We do our best to respond within 24 hours.
Whether it's a question, a suggestion, or a request for advice, we're always happy to talk to you.
Frequently Asked Questions
At Marina Yorkville, every piece is designed to make you feel good, not just look good.
Since 2018, we have focused on quality, style, and comfort, combining the latest trends with a timeless touch that never goes out of style.
We carefully select materials and pay attention to every detail, from design to delivery, to offer you a simple, safe, and enjoyable shopping experience.
Here you'll find more than just clothing, but pieces that express your personality and accompany you every moment of the day.
We offer free shipping throughout Canada.
Orders are typically processed within 1–3 business days and delivered within 5–15 business days of shipment.
Once shipped, you can track your order at any time via the tracking link or on our dedicated page.
Once your order ships, you will receive an email with the tracking code.
You can enter this code on our tracking page to monitor the status of your shipment in real time, quickly and easily.
At Marina Yorkville, we want you to be completely satisfied with your purchase.
You have 30 days from receiving your order to make a return.
Want to return an item? It's easy: contact our customer service. Our team is available 24/7 via email and will be happy to assist you every step of the way.
Please ensure the product is unused, unwashed and returned in its original packaging.
We accept the safest and most popular payment methods in Canada, including credit and debit cards (Visa, Mastercard, American Express) and Apple Pay.
PayPal is also available, along with other methods, to give you maximum flexibility when making your purchase.
We value sustainable business practices and work exclusively with partners who adhere to rigorous quality and production standards. Furthermore, every order is carefully packaged and shipped.
In this case, we ask you to send us a delivery confirmation certifying that we have not received the package.
We will also contact the courier to see if they have a photo or other proof of delivery.
We will do everything possible to resolve this issue fairly and quickly.