Shipping Policy

SHIPPING POLICY — MARINA YORKVILLE

1. Order Processing

Orders are processed within approximately 1–3 business days.

We do not ship or process orders on weekends or holidays.

2. Estimated delivery times

Shipping times may vary depending on the destination:

  • Canada: 7–14 working days
  • Europe: 7–18 working days
  • Latin America: 10–25 business days

These times are indicative and may be affected by external factors such as customs checks, high demand, or logistical issues beyond our control.

3. Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number (if available for your country or shipping method).

4. Shipping costs

Shipping costs, when applicable, are automatically calculated and clearly displayed during checkout before payment.

5. Order not received

If it's been more than 30 business days since your purchase and you still haven't received your order, please contact us with your order number.

We will check the status of your shipment and get back to you as soon as possible.

6. Incorrect or incomplete address

It is the customer's responsibility to provide correct and complete shipping information.

We are not responsible for failed deliveries or delays caused by incorrect or incomplete information.

7. International shipments and customs

For international shipments, your order may be subject to taxes, customs duties, or additional costs established by local authorities.

These costs will always be borne by the customer.

8. Contact and support

For any questions or requests regarding shipping, you can contact us at:

info@marinayorkville.com

We will be happy to help you.